Bridging the Gap: JEM Systems Brings Remote and On-Site Staff Together

JEM Systems provides fire alarm, life safety, and security solutions across Washington and Oregon. Known for their technical expertise and customer-first approach, they deliver reliable, code-compliant systems for commercial, healthcare, education, and multifamily buildings.

CLIENT OVERVIEW

Name: JEM Systems
Industry: Life Safety & Security Solutions
Headquarters: Renton, Washington, USA
Team Structure: Field technicians, office staff, and hybrid roles
Office Locations: Washington and Oregon

CHALLENGE FACED

  • Communication delays caused by reliance on scheduled calls and messages.
  • Limited real-time communication between field teams and office staff.
  • Disconnected workforce across multiple locations and hybrid roles.
  • Lack of daily visibility reduced team cohesion.
  • Missed opportunities for informal check-ins and relationship building.

Solution

  • Created a “digital window” into daily operations, improving awareness and accessibility.
  • Implemented Video Window across office locations to create an always-on connection.
  • Enabled spontaneous, real-time interaction without scheduling meetings.
  • Provided visibility between field, remote, and office staff through shared video portals.
  • Simple setup with screens, webcams, and stable internet — no complex tools or training required.

Impact & Results

  • Boosted overall morale and internal culture with more informal, human connection.
  • Improved team communication and responsiveness across departments.
  • Strengthened relationships between office and field staff through regular visual contact.
  • Increased sense of unity and inclusion for remote and mobile team members.
  • Reduced reliance on emails and scheduled calls for quick updates.

Favorite Feature

  • Simple setup: Easy to install and use with existing hardware.
  • Always-on video connection: No links or logins needed.
  • Knock Knock feature: Gently alert someone without interrupting, perfect for quick, respectful nudges.
  • Spontaneous interaction: Enables quick check-ins without scheduling.