Support

Download the Video Window app for your devices

Need some help?

Video Window FAQs

Firewall settings

When using Video Window (VW), the following ports must be allowed through any firewalls handling traffic for the involved devices (bidirectional)

Video Window Media Servers and WebServers communication requirements

Firewall ports and destination addresses required for Video Window media servers and web server communication.
Protocol/Port Source Destination
TCP 80 TCP 443 TCP 3478 TCP 4443 TCP 5222 TCP 5347 TCP 5349 UDP 3478 UDP 10000 UDP 49152-65535
VW
129.80.52.225 129.159.76.43 129.213.179.231 129.159.125.38 129.213.183.140 129.80.117.31 141.148.6.166 129.158.59.60 193.122.187.228 129.213.174.220 129.158.40.235 129.80.63.62 129.213.188.147 141.148.22.201 129.153.45.118 141.148.2.207

The hardware

Video Window Office

Video Window Office for the office common areas can be used on commodity hardware. Or in other words, you don’t need to buy a lot of kit to use it! Here’s what’s we think you’ll need…

Display

For your HQ or Office Common Areas:

Touch display. 65” or 75” is best to feel life sized. But ANY touch screen is good. Some customers like to put Video Window on their “all in one” 27" computer on the wall…

Also, if you don’t have touch screens, you can use a low-cost touch overlay frame to turn any non-touch screen into a touch screen.. wow!

Or even just use a mouse to keep hardware costs super low...

Contact us and we can tell you all about your options

Compute

PC - Windows 11, 8 GB RAM, 10th gen Intel i5 CPU or 3rd gen AMD Ryzen 5 CPU, and 5MB Ethernet or wireless connection.

MAC - macOS 13 or later, 8 GB RAM, 2018 or newer device (iMac, Macbook, Mac Mini, or Mac Studio), and 5MB Ethernet or wireless connection.

Linux - OS (Debian Linux distribution or derivatives), 8 GB RAM, 10th gen Intel i5 CPU or 3rd gen AMD Ryzen 5 CPU, and 5MB Ethernet or wireless connection.

USB Camera / MIC / Speaker

Any USB or default webcam, mic and speaker peripherals are OK.

The Logitech MeetUp and Poly P15 are favourites of ours due to the 4k camera, mic array and speaker bar.

These are things to look for to ensure great quality video and audio.

Physical Location

Two or more areas you want to connect! There is no limitation on how many locations you need to link. And they can be on different sides of the world or simply between floors/areas of the same building.

Network

We recommend a wired Ethernet connection for best performance, but you can run on wifi or via a built in LTE/5G modem, or even Starlink!

Practial Bandwidth Targets (per Video Window endpoint)

The absolute minimum is 2 Mbps download / 2 Mbps upload (usable but not best quality)

However, we recommend at least 5 Mbps download / 5 Mbps upload for a better experience (provides proper headroom)

In practice, sending 720p sits around 2.6 Mbps, but you want buffer for spikes, Wi-Fi jitter, and recovery.

Video Window Remote

Video Window Remote for the remote workers home office setups can be used on commodity hardware. Or in other words, you don’t need to buy a lot of kit to use it! Here’s what’s we think you’ll need...

Tablet or Phone

For your remote worker home office setup it is best to use a tablet for Video Window Remote so it is a separate device from your main work computer and you can glance across and use Video Window when you want to without interfering with your work computer productivity tasks and meetings.

If going with a Tablet for your remote device, reach out to us via Live Chat or E-mail to get the current recommended hardware in a range of price brackets.

Operating System Requirements
Apple: Requires iOS or iPadOS 15.0 or later
Android: Requires Android 13.0 or later

Minimum Hardware Specifications
11" screen
720p camera
Multi microphone array
Stereo speakers

Stand

To keep your tablet in the correct place, orientation and powered, we recommend purchasing a low cost stand. This will help ensure your colleagues see you correctly on the far side and don't get a nose cam

Optional computer

You can also download Video Window Remote onto a PC, Mac or Linux computer.

If you have a dedicated device you are using for Video Window, this will work perfectly fine.

Using Video Window Remote on your main work computer is possible - but not recommended because if you use other video conferencing applications it will compete for camera/mic/processor resources and might therefore not be the seamless, easy, always there for you app we’ve designed.

Hence we recommend a tablet, phone or separate computer/laptop for Video Window Remote.

PC - Windows 11, 8 GB RAM, 10th gen Intel i5 CPU or 3rd gen AMD Ryzen 5 CPU, and 5MB Ethernet or wireless connection.

MAC - macOS 13 or later, 8 GB RAM, 2018 or newer device (iMac, Macbook, Mac Mini, or Mac Studio), and 5MB Ethernet or wireless connection.

Linux - OS (Debian Linux distribution or derivatives), 8 GB RAM, 10th gen Intel i5 CPU or 3rd gen AMD Ryzen 5 CPU, and 5MB Ethernet or wireless connection.

Network

We recommend a wired Ethernet connection for best performance, but you can run on wifi or via a built in LTE/5G modem, or even Starlink!

Practial Bandwidth Targets (per Video Window endpoint)

The absolute minimum is 2 Mbps download / 2 Mbps upload (usable but not best quality)

However, we recommend at least 5 Mbps download / 5 Mbps upload for a better experience (provides proper headroom)

In practice, sending 720p sits around 2.6 Mbps, but you want buffer for spikes, Wi-Fi jitter, and recovery.