Reactive Ltd – Connecting offices across Australia with Video Window.

“It has connected our teams through a 24/7 platform, allowing different locations to speak to each other at the touch of a finger.”

~ Executive Administrator, Reactive Plumbing

CLIENT OVERVIEW

Name: Reactive Plumbing
Industry: Plumbing & Maintenance Services
Headquarters: Australia, Brisbane
Team Structure: Staff across multiple cities requiring constant communication and collaboration.
Office Locations: Sydney | Newcastle | Gold Coast | Brisbane

CHALLENGE

Reactive Plumbing struggled to connect its teams across different states. Existing tools lacked immediacy and made collaboration and training slow and inefficient.

Key Challenges:

  • Geographically Dispersed Teams.
  • Coordination Across Locations.
  • Inefficient Training and Collaboration.

The solution offered:

  • Always-On Video Connectivity.
  • Knock Feature for Natural Interaction.
  • Cross-Location Training Capability.

SOLUTION

After thorough research, the leadership team at Reactive Plumbing discovered Video Window —a persistent, always-on video communication platform. They initiated setup across two of their branches and are currently expanding it to others.

Video Window provided:

  • Efficient Training Across Branches.
  • Improved Team Collaboration.
  • Built-In Digital Whiteboard.

“We did a lot of research and came across Video Window, set up a meeting, and got the ball rolling.”

~ Executive Administrator, Reactive Plumbing

Impact & Results

  • Faster, Real-Time Communication.
  • Stronger Cross-Office Collaboration.
  • Simplified Training & Onboarding.

Favorite Features

  • Multi-Connection Capability.
  • 24/7 Accessibility.
  • Digital Whiteboard.

Hardware System

  • MaxHub 55″ Touchscreens

“I didn’t expect at the start that we would be able to connect so many locations and provide training sessions.”

~ Executive Administrator, Reactive Plumbing