Reactive Ltd – Connecting offices across Australia with Video Window.
Case Study · Plumbing & Maintenance Services · Australia
Reactive Ltd – Connecting Offices Across Australia with Video Window
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“It has connected our teams through a 24/7 platform, allowing different locations to speak to each other at the touch of a finger.”
Executive Administrator — Reactive Plumbing
Disconnected Teams Across Multiple States
Reactive Plumbing operates across Sydney, Newcastle, Gold Coast, and Brisbane — and keeping teams across different states in sync was a persistent struggle. Existing tools lacked immediacy, making collaboration slow, training inefficient, and day-to-day coordination harder than it needed to be.
- Geographically dispersed teams spread across multiple states with limited daily connection
- Coordination across locations relying on tools that lacked real-time immediacy
- Inefficient training and collaboration that required scheduling and travel
A 24/7 Platform at the Touch of a Finger
After thorough research, the leadership team at Reactive Plumbing discovered Video Window — a persistent, always-on video communication platform. They initiated setup across two branches and are actively expanding to more locations.
- Efficient training across branches via live, always-on video connection
- Improved team collaboration through real-time, spontaneous interaction
- Built-in digital whiteboard enabling visual collaboration between sites
“We did a lot of research and came across Video Window, set up a meeting, and got the ball rolling.”
Executive Administrator — Reactive Plumbing
What Changed for Reactive Plumbing
Faster, real-time communication across all locations — teams can connect instantly without waiting for scheduled calls or sending messages into a void.
Stronger cross-office collaboration with a persistent visual connection that makes teams in different cities feel like they’re sharing the same space.
Simplified training and onboarding — an unexpected benefit that Video Window unlocked, enabling live sessions across branches without travel or scheduling complexity.
“I didn’t expect at the start that we would be able to connect so many locations and provide training sessions.”
Executive Administrator — Reactive Plumbing
What the Team Values Most
- Multi-Connection Capability: Connect multiple locations simultaneously — far beyond what they initially anticipated when getting started
- 24/7 Accessibility: Always on and always available — no links, no logins, no friction between teams at any hour
- Digital Whiteboard: Built-in visual collaboration tool that enables real-time training and presentations across any connected branch
Purpose-Built for Visual Presence
Reactive Plumbing invested in hardware that maximises the Video Window experience, giving each office a large, clear view of their connected teams throughout the day.
- MaxHub 55” Touchscreens
Learn More
Discover how Video Window can connect your offices across cities and states with always-on video presence.
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