Breaking Down Barriers with Video Window

CHALLENGE

As CID Group expanded operations across
multiple sites, maintaining seamless
communication became an increasing
challenge. Teams struggled to feel
connected across distances, and traditional
video conferencing tools only added friction
with scheduling and setup requirements.

Key Challenges:

• Geographic separation between offices and offshore teams.
• Delays caused by reliance on scheduled calls.
• Lack of informal, spontaneous conversations that build culture.
• Difficulty maintaining a constant sense of presence across locations.

The solution offered:

• Always-on portals providing a full-screen, real time connection.
• Centralized admin control for easy management.
• Extended adoption to offshore teams in the Philippines.

SOLUTION

CID Group implemented Video Window, an
always-on video connection that keeps teams
visually and audibly connected throughout the
day.

Video Window provided:

• Always-on and intuitive – No logins, links, or scheduling required.
• Reliable and efficient – Stable, consistent connections between offices and offshore teams.
• Cultural impact – Helped maintain a sense of presence and strengthened team culture.

Impact & Results

• A persistent sense of presence across offices.
• Stronger team culture and natural communication.
• Enhanced collaboration with offshore teams.

Favorite Features

• Knock-Knock – Instant, unscheduled chats.
• Always-On Portal – Constant presence across teams.
• Centralized Control – Easy multi-site management.

Hardware System

• Standard 55″ non touch screens.
• Mac Mini.
• Logitech Meet Up.