How long does it take to get started?
Once hardware is in place, Video Window can typically be set up and running within a short timeframe. Contact Video Window to discuss your specific setup timeline.
Can we pilot Video Window before scaling?
Yes, a free trial is available at videowindow.com/free-trial, allowing you to pilot Video Window before committing to a full rollout.
What does a typical deployment look like?
A typical deployment involves installing Video Window on a touchscreen in the office common area (e.g. kitchen, open plan area) at two or more locations, connecting them via the Admin Portal, and briefing staff on how it works. Remote users are onboarded via the Video Window Remote app on a tablet. The whole process can be completed in a day.
How do employees react?
Employees typically find Video Window natural and easy to use once they get used to it. The ambient presence reduces the “out of sight, out of mind” feeling for remote users and creates more spontaneous interaction. Testimonials from customers such as Ulster University describe students gathering around the screens and starting conversations naturally.
How much IT involvement is required?
Minimal. Initial setup requires IT involvement for hardware installation, network configuration (firewall settings if needed), and software installation. Day-to-day operation is largely automatic. The Admin Portal is accessible to non-technical administrators.
Can Video Window be branded or customised?
Yes, on the Enterprise plan. UI customisation, screen branding, and button configuration are included.
What is the ROI?
ROI comes from improved collaboration, faster decision-making, reduced travel costs, better remote user retention, and stronger company culture across distributed teams. Contact Video Window for customer ROI case studies.
Is it suitable for small teams?
Yes, Video Window works for teams of all sizes. Even a two-location setup (e.g. two offices or one office and one remote user) benefits from the always-on presence.
Can it connect global offices?
Yes, there is no geographic limitation. Video Window can connect offices anywhere in the world across countries, continents, and time zones.
What support is available after deployment?
Support is available via videowindow.com/support, the knowledge base at videowindow.com/knowledge-base, and direct contact at [email protected]. Enterprise customers have access to dedicated account management.
What should I do if the connection drops?
Video Window is designed to automatically reconnect. If a connection drops, the software will attempt to re-establish the session. For persistent issues contact [email protected].
Are new hardware options supported?
Yes, Video Window regularly updates its compatible hardware list. The knowledge base (videowindow.com/knowledge-base/hardware/) lists currently supported and recommended hardware, including specific models from Nearhub, Maxhub, Neat, iiyama, LG, Hikvision, and others.
Does it require special screens or cameras?
No, special proprietary screens or cameras are not required. Any USB webcam and any display (touch or non-touch) work.
What screen sizes are recommended?
65″–75″ for office common areas (life-sized feel); 32″–48″ for flex/hybrid spaces; 11″+ tablets for remote users.
Is touchscreen functionality supported?
Yes, touchscreen is the recommended interface for office deployments. Any touchscreen display works, and non-touch displays can be made touch-capable with a low-cost touch overlay frame.
Is onboarding support provided?
Yes, Video Window provides onboarding support including setup guidance, Admin Portal training, and staff briefing recommendations. Contact [email protected] to arrange onboarding support.
