What is Video Window?
Video Window is an always-on video conferencing platform designed for hybrid teams. It functions as a persistent video connection between offices and remote workers – enabling instant, passive collaboration throughout the workday.
How does Video Window work?
Video Window works by running as a persistent, always-on software application installed on a touchscreen in a shared office area and/or on a remote worker’s device. By maintaing a constant connected video feed between locations, it replicates the passive ambient awareness of a shared physical office, without the friction of traditional video conferencing tools.
How is Video Window different from Zoom or Teams?
Unlike Zoom or Teams, Video Window is not a meeting tool, it’s a persistent ambient presence platform. Video Window is designed specifically for common areas strives to create short spontaneous conversations across offices and hybrid teams.
Teams using Video Window chat on an ad hoc basis as though talking to someone in the same room, without worrying about passwords, logins, or Wi-Fi connections, things people in the same room never have to think about.
What are the unique features of Video Window?
Key unique features include:
- Always-on persistent video connection
- One-button user interface (no scheduling or logins)
- “Knock” feature for getting a remote site’s attention
- Digital signage when not in active use
- Privacy mode
- Audio timer
- Portrait mode support
- Active hours / sleep mode
What are the benefits of using Video Window?
Video Window helps teams feel closer together and be more productive every day. It supports hybrid-office strategy, helps conserve orgnizational identity, and gives people an immersive opportunity to communicate and collaborate. It removes physical obstacles and enables spontaneous collaboration without the fatigue of traditional video calls.
What products does Video Window offer?
Video Window offers:
- Video Window Office (for office common areas)
- Video Window Remote (for remote/hybrid workers)
- Video Window Event (for trade shows and exhibitions)
- Video Window University (for connecting university campuses)
- Video Window Immersive (for ultrawide displays)
- Video Window Portals (a not-for-profit project connecting cities)
- Video Window Kiosk
What kind of companies use Video Window?
Video Window is used by a wide range of organisations, from SMEs to large enterprises. Current customers include Netflix, Lockheed Martin, BP, Accenture, ITV, ABB, and Steelcase, among others.
Is Video Window always on?
Yes, Video Window is designed to remain permanently connected for the hours the administrator sets. It can be configured 24×7 or with an overnight sleep mode that automatically turns the device on and off at set times.
Does “always-on” mean someone is always watching me?
No. Always-on means there is no scheduling, logging in, or dropped connections, not that someone is always watching. The audio is off by default and must be actively joined. Only other Video Window units within the same group can see the feed; no external parties (not even account administrators) can view the video streams. Remote workers can also set privacy mode at any time.
How many locations can I connect at once?
There is no limitation on how many locations you can link; however, for practical purposes we suggest that each Video Window group contain fewer than 12 users.
Is it one-to-one or can it support multiple locations?
Video Window supports both point-to-point and multi-point connections. Multiple locations can be connected simultaneously within the same group.
Can Video Window be used for customer engagement?
Yes, Video Window Event can be specifically designed for customer engagement at trade shows, exhibitions, product demonstrations, and similar events, enabling a live video connection between a booth and a showroom or factory. Contact [email protected] to get more details on these unique use cases and how the Video Window UI can be customized to support customer facing devices.
The standard Video Window platform is also used in reception areas and customer-facing spaces.
Is Video Window easy to use for non-technical users?
Yes, simplicity is a core design principle. There is no scheduling, no URLs to type, no app downloads for end users, and no logins required to use the device. Users simply walk up and press the button to join audio.
How does it handle different time zones?
Administrators set the operating hours for each Video Window unit independently. This means each location can have its own schedule aligned to its local time zone.
Can Video Window turn off at night?
Yes, an overnight sleep mode is built in. The administrator sets the active hours, and the device automatically follows the schedule. This also saves power and bandwidth when not in use.
Why does Video Window need to know my location?
Location data is used mainly to apply the correct time zone for operating hours. Video Window does not use location data for tracking individuals.
Is there a free trial available?
Yes, Video Window offers a free trial. You can request access at videowindow.com/free-trial or contact support via [email protected]
How can I set up a free trial?
Visit videowindow.com/free-trial and complete the trial request form or contact support via [email protected]. The Video Window team will get in touch to set up your trial environment.
What is the best way to run a trial of Video Window?
Connect at least two locations that regularly communicate, ideally common areas such as kitchens, open-plan areas, or corridors. Run the trial for a minimum of 2 weeks so staff have time to get used to it and the ambient presence effect can be felt naturally. Include remote workers in the trial where possible.
Best practices for running a trial
Position the screen in a naturally busy area. Brief staff on the concept before go-live. Set realistic operating hours. Involve a champion at each location to encourage engagement. Gather feedback after 2 weeks and assess collaboration and connection impact.
Contact Video Window support via [email protected] for onboarding support as well as helpful dos and don’t for a trial.
How do I get staff onboard?
A brief introduction session explaining what Video Window is and how it works is recommended. Emphasise that it is ambient and non-intrusive, audio is off by default and staff are in control of when they engage. Having an enthusiastic champion at each location helps drive adoption.
Where can I find case studies of Video Window?
Case studies and testimonials are available at videowindow.com/testimonials. You can also contact Video Window directly to discuss relevant case studies for your industry.
Does Video Window receive regular updates?
Yes, Video Window is under active development and receives regular software updates. Updates are included as part of the subscription, there are no additional charges for software updates.
Where is Video Window sold?
Video Window is sold globally through direct to customer sales, and through a network of distributors and partners. Offices are based in Bristol and Singapore.
