How is Video Window priced (devices, users, locations)?
Pricing is per device billed monthly or annually based on subscription. Further pricing details can be found at https://videowindow.com/knowledge-base/general/pricing/
Is there a free plan or free trial?
There is no permanent free plan, but a free trial is available. Request one at videowindow.com/free-trial.
Are updates included in the subscription?
Yes, software updates are included as part of the subscription at no additional cost.
Are there setup or installation fees?
Video Window does not publish standard setup fees as they may vary based on geographic location, customer requirements, and the hardware being utilized. Contact Video Window to discuss any professional installation support costs.
What is included in the license?
Each license includes access to the Video Window platform for one device/user, the Admin Portal, and standard features. Optional features (Whiteboard, Digital Signage, Customisable Resolutions) are add-ons on the SME plan and included in the Enterprise plan.
Are there additional costs (hardware, installation, support)?
Hardware is not included in the license and must be purchased separately (commodity hardware is used, so costs are low). Professional installation support may be available from Video Window partners at additional cost. Contact Video Window for specifics.
How does billing work (monthly or annual)?
Both monthly and annual billing are available. Monthly payments must be made by credit card. Annual payments can be made by credit card or bank transfer in various currencies.
What payment methods are accepted?
Credit card is accepted for both monthly and annual payments. Bank transfer is also accepted for annual payments.
What currencies are supported?
Annual payments via bank transfer are supported in multiple currencies including USD, GBP, SGD, NZD, and others. Contact [email protected] for further details.
How can I change payment details?
Contact Video Window at [email protected] to update payment details.
How can I get an invoice or receipt?
Invoices and receipts can be obtained by contacting [email protected].
Where can I ask a billing query?
Direct billing queries to [email protected].
Can I add or remove endpoints as my team grows?
Yes, you can add or remove device and user licenses as needed. Contact Video Window at [email protected] to adjust your subscription.
What happens if I cancel?
Contact Video Window to discuss cancellation terms. Account deactivation will result in deletion of all account usage data. Contract terms may apply depending on your plan.
Is there a minimum contract length?
Monthly plans have no long-term commitment. Annual plans require a 12-month commitment. Contact Video Window for Enterprise contract terms.
Are there discounts for education or non-profits?
Video Window University is a dedicated product for educational institutions. Pricing for education and non-profits may differ. Contact Video Window at [email protected] to discuss.
