Can users mute or disable the connection?
Yes, audio is off by default at each location. A user must tap the “Join Audio” button to be heard. A privacy mode is also available , if the common area is in use for another purpose or you don’t want to be visible, you can set a privacy timer that turns off all video and audio in both directions for a set period. Once the timer expires, it automatically reconnects (with audio muted).
What happens if someone forgets to end an audio session?
By default, Video Window has an automatic audio timer that disconnects the audio after a set period of time (10 minutes is the default setting), so you don’t need to worry about leaving audio on accidentally.
Can multiple users interact at the same time?
Yes, multiple users can “Join Audio” and interact simultaneously. There is no limit on how many people can be on audio at any time.
Can users join or leave without disrupting the connection?
Yes, the persistent video connection remains active regardless of whether the device has active audio or not. Users can join or leave audio without it affecting the video feed or connection.
Can we share screens?
No screensharing is not supported.
Can we have private conversations?
No, Video Window is designed for open collaboration, meaning any user in the group can join the conversation.
Can we record Video Window?
No, Video Window does not log or record the video and audio feed.
What does the Groups feature do?
The Groups feature allows you to organise Video Window devices into logical groups. Only Video Window units within the same group can see each other. SME plan users are limited to a single group; the Enterprise plan includes unlimited groups, allowing more complex multi-team configurations.
How does the “Knock” feature work?
If you are unmuted but the other site hasn’t joined audio, you can use the Knock feature to get their attention. You select the site and tap the screen, which sends a tapping noise through to the other location – a simple, human way to alert colleagues without needing to shout or call.
Can the UI be customised?
Yes, UI customisation (including layout changes, button configuration, and screen customisation) is included in the Enterprise plan.
Can we remove buttons?
Yes, custom button configuration is a supported feature on the Enterprise plan.
Contact [email protected] to discuss specific requirements.
Can we change or remove the timer?
The audio timer settings can be adjusted by administrators via the Admin Portal.
Contact [email protected] to discuss specific customisation needs or to be set up with an administrator account.
Can we remove site rotation completely?
Site rotation and display preferences can be configured by administrators.
Contact [email protected] to discuss specific customisation needs or to be set up with an administrator account.
Can we view only one screen instead of rotation?
Yes, the display configuration, including whether to show one site or rotate between multiple, can be managed via the Admin Portal settings.
Contact [email protected] to discuss specific customisation needs or to be set up with an administrator account.
What settings can be changed on Video Window?
Administrators can change a wide range of settings via the Admin Portal, including :
- Active hours
- Audio timer duration
- Digital signage
- Browser configurations
- Group assignments
- Screen customisation
- Button layout
- Video resolution
Can I change settings from the Video Window app?
Settings are primarily managed via the Admin Portal (web-based management system). The Video Window app itself is the end-user interface. Administrator access to the portal allows central management of all connected units.
Contact [email protected] to discuss specific customisation needs or to be set up with an administrator account.
Is there a “Do Not Disturb” or privacy mode?
Yes, Video Window includes a privacy mode (privacy timer) that turns off all video and audio in both directions for a set period. Once the timer expires, it automatically reconnects with audio muted.
Remote workers on the Video Window Remote app are also in full control of when they are visible.
Is it possible to fully customise Video Window (UI, time zones, settings)?
Full customisation including UI, screen layout, and button configuration is available on the Enterprise plan. Time zones and operating hours can also be configured via the Admin Portal.
Contact [email protected] to discuss specific customisation needs or to be set up with an administrator account.
How does the login procedure work?
Each Video Window Office Device is assigned a 16-digit login code that is used to login. Once logged in, the device runs persistently and automatically reconnects on network or power failure, and no further steps are needed unless manually logged out.
Video Window Remote User logins are tied to the email address of the remote user, upon login an OTP (One Time Passcode) will be sent to the user’s email address to verify login.
What do all the elements on the screen do?
The main screen shows the live video feed(s) of connected locations. The primary button allows users to join audio. Additional buttons (depending on configuration) may include: Whiteboard, Browser, Digital Signage, Knock, Privacy Mode, and settings.
What happens outside of business hours?
Outside the hours set by the administrator, Video Window enters sleep mode, automatically turning itself off and reconnecting at the start of the next working day. If someone needs to use the device during an off period, they simply touch the screen and it reconnects instantly.
Who can see my Video Window feed?
Only other Video Window units within the same group can see the video feed. No external parties, guests, or even account administrators can view the live feeds. This is enforced at the platform level.
How can I control all settings of Video Window?
All settings are managed via the Video Window Admin Portal, a web-based management system. Administrators can access it using their credentials to manage units, users, groups, operating hours, digital signage, and more.
Contact [email protected] to be set up with an administrator account.
How can I add users?
Users are added via the Admin Portal. Log in to your account, navigate to the user management section, and add new user credentials for each Video Window unit or remote worker.
Contact [email protected] to discuss to be set up with an administrator account.
How can I delete users?
Users can be deleted via the Admin Portal.
Contact [email protected] to be set up with an administrator account.
