Cisco Configuration

Any Cisco Webex endpoint devices that support the web engine, include a touchscreen, and run RoomOS 11 or RoomOS 26 are compatible with Video Window.

Supported devices include:

• Webex Board (all generations; older models up to 540p, newer up to 720p)
• Desk, Desk Pro, Desk Mini
• Room Bar (with touchscreen, signage mode only)
• Room Kit Mini (with touchscreen, signage mode only; older models up to 540p)

For legacy devices such as Room Kit, MX700, MX800, or SX80, contact [email protected]
for guidance on enabling compatibility using a connected PC.

Setup Guide #

Login to the Webex Control Hub Admin Portal

• Select the device
  • Select devices on the left menu
  • Select the device from the devices list
• Enable Web Engine
  • Click on all configurations in the top right
  • Scroll to Web Engine
  • Mode – change to “on”
  • Click next
  • Click apply
• Allow automatic mic/camera access
  • At the top right click Actions > Run xCommand
  • WebEngine > MediaAccess > Add
  • Check device microphone and camera
  • Add the string without https of web.videowindow.com
  • Then execute
• Disable speaker tracking (as in a common area)
  • Click on all configurations in the top right
  • Scroll to Cameras – Speaker Track section
  • Closeup – change to “off”
  • Default behavior – change to “manual”
  • Mode – change to “off”
  • Click next
  • Click apply
• Disable Standby control
  • Click on all configurations in the top right
  • Scroll to Standby section
  • Select Control
  • Change value to “Off”
  • Click next
  • Click apply

On a Cisco Device, Video Window can be run in Kiosk mode (recommended), in Signage Mode, or as a web app.

• Use in Kiosk mode [Recommended]
  • Enable Kiosk mode
  • Click on all configurations in the top right
  • Scroll to User Interface section
  • Select Kiosk
  • Change mode to “On”
  • Add the URL web.videowindow.com (or dev-web.videowindow.com if a beta tester)
  • Click next
  • Click apply

• Use in Signage mode [Alternative option]
  • Click on all configurations in the top right
  • Scroll to Standby
  • Open Signage
  • Audio – change to “on”
  • Interaction mode – change to “Interactive”
  • Mode – change to “on”
  • Refresh Interval – change to “empty”
  • URL – add the URL web.videowindow.com

• Use as just a web app [Not Recommended]
  • Click on all Web apps in the top right
  • Click add
  • Name – Video Window
  • URL – add the URL web.videowindow.com
  • Click Add

How to Clear Cache #

• At the top right click Actions > Run xCommand
• WebEngine > DeleteStorage
• All